How can we help you?
Find answers to common questions, learn how to use BitLoot, or get in touch with our support team.
Getting Started
New to BitLoot? Start here!
BitLoot is a cryptocurrency-only digital marketplace for game keys, software licenses, and subscriptions. We offer instant delivery, secure encrypted key storage, and support for 300+ cryptocurrencies. All transactions are secure, and keys are delivered within minutes of payment confirmation.
Payments & Cryptocurrency
Everything about crypto payments, confirmations, and common issues
Important Payment Information
Cryptocurrency transactions are irreversible. Underpayments, wrong networks, or wrong tokens result in lost funds that cannot be recovered. Always double-check payment details before sending.
Orders & Delivery
Track orders, access keys, and resolve delivery issues
Keys & Products
About game keys, activation, and product types
Account Products Warning
Some products are sold as full game accounts, not keys. Do NOT add payment methods, change region, or make purchases on account products - this may result in a permanent ban with no refund.
Account & Security
Manage your account, sessions, and security settings
Watchlist
Save products and get notified about price drops
Refunds & Returns
Understand our refund policy and how to request a refund
May Qualify
- Invalid or non-working key
- Duplicate purchase
- Product different from description
- Technical failure on our end
NOT Eligible
- Change of mind
- Key already revealed
- Underpayment or wrong crypto
- Price drops after purchase
Contact Support
Get in touch with our 24/7 support team
Live Chat
Get instant help from our support team. Available 24/7.
Email Support
Send us an email and we'll respond within 24 hours.
Discord
Join our community for updates and support.
Telegram
Get announcements and quick support.
Response Time
Live chat: Instant • Email: <24h
Availability
24/7 • Multiple languages
Have Order ID Ready
For faster resolution
Legal & Policies
Our terms, privacy policy, and legal information
Still have questions?
Can't find what you're looking for? Our support team is ready to help you 24/7.